🥦 Deep Rooted | Acquisition Project
🥦

Deep Rooted | Acquisition Project

Deep Rooted brings fresh, clean, and contamination-free fruits & vegetables to your doorstep.

💡What is Deep Rooted?

🫚About the Company


Criteria

Description

What is it?

Offers online contamination-free fruit & vegetable ordering and delivery service. Sources from managed farms equipped with technology such as hydroponics and greenhouses to ensure quality control. Deep Rooted also works closely with small farmers to substantially increase yield and profits.


Order before 10 pm and get delivery of fruits & vegetables by 10 am the next day. 2 slots available - 6am-8am and 8am-10am

Founding Year

2018

Founders Motivation*

Engineers and MBAs who want to develop a scalable model that makes traditional farming robust and productive while promoting clean eating and healthy living.

Pivots**

Pivoted from being B2B heavy (operated under the name Clover Ventures) to D2C/B2C in 2021 and launched the DeepRooted.co app and website

Scale (Present)**

5 lakh+ customers, 100+ farmers, 200 acres under cultivation

Revenue (In Rs. Cr.)***

FY'20: 6.6

FY'21: 13.3

FY'22: 44.34 (3X growth)

*https://deeprooted.co/about-us

** https://www.livemint.com/companies/start-ups/agritech-startup-clover-launches-d2c-app-11614260583045.html

***https://entrackr.com/2023/03/accel-backed-clover-ventures-gmv-grows-over-3x-in-fy22/

🛗Elevator Pitch

🤔 Did you know that today, there is nothing 'clean' about eating clean? Did you know that leafy greens like Spinach are generally grown using sewage water or contaminated lake/river water? The fruits & vegetables that you are eating today may have over 50X the permissible limit of toxic heavy metals like Cadmium, Nickel, and Lead!

🧑‍🌾 Introducing you to Deep Rooted - Enjoy the freshest, cleanest, and contamination-free fruits & vegetables, delivered to your doorstep.

🪴We believe in nature and nurture - We use technology such as hydroponics and greenhouses in our managed farms and ensure quality control at every step - from farm to fork. Drip irrigation, precision farming, and other advanced practices are employed to build the foundation of sustainability.

🫛 We have redefined 'Fresh' - We grow our produce within 150km of a city so that you can receive them within 20 hours of harvest!

👨‍👩‍👧‍👦 Our team of agronomists works with small farmers to help increase their yield, produce the cleanest fruits & vegetables, and increase their income.


🚨 Not all fresh produce is created the same so don't settle for generic produce whose origin is unknown. Join the Deep Rooted revolution in farming - consume safe, fresh & clean fruits & vegetables.


Value Proposition

The value proposition for the consumer is the supply of fresh, clean (contamination-free), and consistently high-quality fruits & vegetables at their doorstep, every day. Growing in greenhouses ensures that seasonal variations in fruits & vegetables are controlled and true consistency in the perishable category is possible.

What is the product solving for?

Peri-urban (areas adjacent to cities or urban areas) agriculture is broken. Many farmers rely on sewage water or industry effluent-contaminated lake/river water for irrigation. In addition, uncontrolled use of pesticides and fertilizers contributes to the toxicity of fresh fruits & vegetables. Certifications and lab test results still hide the truth and are beyond the average citizen's comprehension.

https://deeprooted.co/blogs/heavy-metal-contamination-in-vegetables-lets-unearth-the-truth

https://jhs.iihr.res.in/index.php/jhs/article/view/589


Recently, research in Bangalore showed heavy metal contamination in fruits & vegetables found in local stores to the extent of 50X!

(https://www.deccanherald.com/india/karnataka/bengaluru/research-flags-heavy-metal-contamination-in-vegetables-across-bengaluru-2740180)


Deep Rooted solves the above by owning or monitoring the value chain end-to-end. They manage farms (seeds & other inputs, monitoring, harvesting) with the help of an expert agronomy team. They use technology wisely in the form of greenhouses and hydroponics and finally control delivery to your doorstep with the right post-harvest care and use of refrigerated vehicles.

Product Insights


Subject

Description

Applications

Website, Google Playstore, ios Appstore

Google Play store app

1M+ Downloads, 5 Star rated by 5.71k users

iOS Appstore

4.2 star rated by 571 ratings

  1. The product has a strong WoM and is definitely delivering on its value proposition. Below is a word cloud created by taking all reviews from Google Playstore:

word_cloud.pngThe word cloud shows good+vegetable+fruit+quality+experience - all part of their value proposition.

  1. The product has a very interesting and differentiated feature - elastic search with different languages and the ability to see descriptions in many different languages. This is important since most people generally do not know the English names of many fruits & vegetables but do know them in their native tongue. This was also highlighted by 2/8 users during the calls. Images for comparison can be seen in the link here: https://whimsical.com/deeprooted-screens-ATjh5sizdnSZcJ1fJEm49A




Why Deep Rooted?

Personal Story:

I have seen Deep Rooted pivot from being a B2B player (Clover Ventures) to B2C over the last 3 years. My household runs on deep-rooted fruits & vegetables and I am fully familiar with the product. I have also interacted with the founders.

Is Deep Rooted ready to acquire customers?


Criteria

Description

Tech/Internet Product

Yes

PMF

Founded Year - 2018
Company Stage - Series B
Total Funding - $16.5Mn
Valuation - $33.7Mn
IPO - No

Stage

Early Scaling

Has Deep Rooted achieved PMF?

  1. Are users jumping on the product? - Yes. An increase in organic traffic is a good indication

organic traffic.png

  1. Repeat usage without incentivization:

All users during user calls reported that they are using Deep Rooted for their fruit & vegetable purchases consistently. In addition, Google Play store reviews in recent times are very positive indicating strong retention

  1. Bragging about the product or pay for the product

Most users during user calls reported that they came to Deep Rooted due to WoM. While inherently Deep Rooted is not in the category of products that may be bragged about on social media, referrals indicate that users are bragging about the product. The Play Store word cloud is also a signal of bragging.

ICP Definition

Insights from User Interviews

Interviewed 8 users for this project. All of them were from Bangalore. 2 were async and the rest were through the phone.


Insights from the conversation:


  1. All users felt that all the required SKUs of fruits and vegetables were available on the app
  2. All users specifically appreciated the quality of the leafy greens and said that they could use them directly for cooking without any major cleaning
  3. Many complained about MyGate approval requests early in the morning disturbing their sleep. Deep Rooted is not integrated with MyGate.
  4. Most users started using deep rooted through WoM but most did not know or use the referral program. It seemed that the referral usually was done as a way of helping someone rather than for the economic benefit of the referral.
  5. It seems that Deep Rooted is mostly used for stock-up (weekly purchases) rather than top-up of missing SKUs (like chilies etc.)
  6. All used quick commerce apps for small purchases throughout the week if they have a shortage or missed an SKU
  7. Interestingly, many users had cooks, and other users mostly cooked just once a day for all their meals themselves.
  8. Most buy once a week and none had any complaints about the Rs.50 delivery charge as most AOV was >Rs.400
  9. It was also interesting to find that the decision-maker may not always be the one who uses the product (orders). For example - a couple said that their cook messages them what to buy and either husband/wife just orders.
  10. Many find it hard to distinguish good produce vs bad: https://youtube.com/shorts/kALkhJGcBBM?si=t_nG4EVNcTA2DK9c
  11. Spoke to a senior whose children in the US order through deep rooted so that their parents can eat clean F&V. The traffic from USA confirms that this is not an isolated phenomenon.

USA.png


ICP


ICP1

ICP2

ICP3

ICP4

About ICP

Nuclear family moved to BLR/HYD for work

Student turned professional moved to BLR/HYD for work and living with flatmates

Native of BLR/HYD living with family

Native of BLR/HYD, retired, and with children abroad

Tags

Immigrant Family

Unmarried Young Professional

Native Young Professional

Native Senior

Age (years)

25-45

22-30

25-60

25-40

Household Income Range

Family income of Rs.15 - Rs.60LPA

Self income of Rs. 10-30LPA

Family income of Rs.15 - Rs.60LPA

Rs. 25L+

Location

Bangalore/Hyderabad

Bangalore/Hyderabad

Bangalore/Hyderabad

Abroad or other cities in India

Occupation

Working professional/self-employed

Working Professional

Working professional/self-employed

Working Professional

Marital Status

Married

Unmarried

Married

Married

Kids

Yes/No

No

Yes/No

Yes

Do they live in an apartment or independent house?

Apartment/Independent house

Apartment

Mostly Independent house

Independent House

Do they have their own accommodation or shared accommodation?

Own accommodation

Shared Accommodation

Own accommodation

Own accommodation

Earning Members in the family

1-2

-

1-2

1-3

Do they have a cook or do they self-cook?

Have a cook/Self-cook

Have a cook

Self-cook (family member)

Have a cook/Self cook

Have they relocated to Bangalore / Hyderabad?

Yes

Yes

No

No

Do they go to the gym?

Yes/No

Yes(mostly)/No

Yes/No

No

Where do they spend their time?

During the day - working WFH/Office

Late evening - House chores, Family time and dinner with kids


Weekends - Chilling at home, Family outings - malls, shopping, travel, hobbies

During the day - working WFH/Office

Evening - Gym, parties, hobbies like football, basketball and watching OTT, etc.


Weekends - Chilling with friends, bike rides to nearby escapades, house parties

During the day - Working WFH/Office

Evening - House chores, family time, TV (OTT)


Weekends - Chilling at home, family gathering/outing

During the day - Start the day early and go for a morning walk, then spend time on newspaper, watch TV, go meet some friends

Evening - Speak to children over video call, watch TV and retire early to bed

Where do they spend money?

Rent/House EMI, Fixed house expenses (food, salaries, etc.), Entertainment (OTT, food delivery, outside dining), family expenses (kids tuition, insurance etc.)

Rent & fixed expenses, entertainment (OTT, parties, food delivery, gadgets, treks)

Fixed expenses, gadgets, home appliances, home repairs, pet care etc.

Expenses are mostly chunky and around health and travel

Fixed house expenses are minimum.

Other F&V ordering apps they use

Swiggy Instamart, Big Basket, Zepto, Akshayakalpa, Country Delight, Licious

Swiggy Instamart, Big Basket, Zepto, Licious

Minimal use of - Swiggy Instamart, Big Basket, Zepto

Not using any apps

Do they go to a Kirana store/supermarket for F&V purchases?

Mostly no

No

Yes

Yes. This is the preferred mode of buying

Goals (specific to F&V purchases)

  1. Hassle free ordering and availability of all required SKUs
  2. Want to buy top-quality fresh produce to ensure the health and safety of the family (especially kids)
  1. Hassle-free ordering and availability of all required SKUs. One-stop shop.
  2. This is a chore that he/she does not want to do
  3. Wants to buy from the hot/latest/unique /purpose driven brands and talk about it to friends
  1. Require clean and contamination-free fruits & vegetables as they are worried about the quality available locally
  2. Very specific requirements on quality and will constantly compare to what is available locally
  1. Children abroad or in an other city wish to provide parents with high quality produce
  2. Very specific requirements on quality and delivery and looking for tail SKUs that they do not get easily elsewhere (Ex - Deep rooted as a coastal variety section)

Readiness to put in effort to achieve above goals

High (since it is emotional - kids health)

Medium (Needs an influencer)

Low (Needs to get through lot of friction from family)

Low

Time spent on online grocery shopping

Medium

Low

Very Low

Very Low

Time vs. Money, what do they value?

Time

Time

Money

Money

Appetite to pay premium on F&V

High

High/Medium (since the total cost is shared and is small in absolute value)

Medium/Low

Low

Grocery delivery app usage frequency?

2-3 times a week

1-2 times a week

0-1 times a week

0

Buying decision - Blocker influence

Low

Low

High (as this is a major deviation to the set habits of the household)

High

TAM

High

Medium

Low

Low

ICP Prioritization


Prioritization Factor

ICP Metric relevant to Prioritization Factor

Reason for choosing ICP Metric

ICP1

ICP2

ICP3

ICP4

Adoption

  1. Readiness to put in effort to achieve goals
  2. Grocery delivery app usage frequency
  1. Indicates adoption preference for deep rooted
  2. Indicates adoption preference for transacting online in general

High

High

Medium

Low

Frequency of use case

This metric is not relevant since Deep Rooted used to stock-up and dealing with perishables.

-





Must Have vs Good to Have

Readiness to put in effort to achieve above goals

Bigger the problem, higher probability that it is a Must Have

High

Medium

Low

Low

Ability to pay

  1. Appetite to pay premium on F&V
  2. Value time/money

Deep Rooted charges a premium to other E/Quick commerce player

High

High

Medium

Low

TAM

TAM

-

High

Medium

Low

Low


Hence, Primary ICPs are ICP1 and ICP2



Market Study

Market Overview

The fruit and vegetable market in India is ~$170Bn in 2023 growing at ~9% CAGR. From a B2C perspective, most differentiation is seen in efforts to make produce 'better' rather than faster or cheaper. The segment relevant to Deep Rooted is the 'Differentiated F&V' space. The following are the levers to differentiate:

  1. Organic - growing fruits and vegetables without synthetic pesticides, herbicides, and fertilizers
  2. Residue-free/Contamination Free/Clean - growing fruits and vegetables with well-controlled amounts of synthetic pesticides, herbicides, and fertilizers
  3. Ozone Washed - ozone can be used to disinfect produce
  4. Non-GMO - produced without genetic engineering


References:

  1. Vegetable Market Size - https://www.statista.com/outlook/cmo/food/vegetables/india
  2. Fruits Market Size - https://www.statista.com/outlook/cmo/food/fruits-nuts/fresh-fruits/india

Competitor Analysis

cometition.png

Based on searches of keywords such as 'buy spinach online' and the above affinity analysis (only the top 2 are relevant rest are not in the same category), Deep Rooted's primary competitors are follows:

  1. Pluckk (~$5mn Revenue FY'23)
  2. Farmizen (~$2Mn Revenue FY'22)
  3. Gourmet Garden (~$2.74Mn Revenue FY'22)

cmp.pngTraffic analysis clearly shows Deep Rooted dominating especially considering that every competitor is present in at least 1 more city than Deep Rooted.


All of the above point towards Deep Rooted enjoying a large market share in the differentiated F&V space.

TAM, SAM, SOM

TAM:

The total TAM is 49,87,561 households.


Reasoning for TAM Calculation
  1. Took a top-down but cautious approach to TAM calculations
  2. D2C especially in F&V requires a concentrated population of upper-middle-class and above. Hence only metro cities and boomtowns were chosen
  3. As per the article referenced below, 68% of the population in metros and 59% of the population in boomtowns have HH income >Rs.5LPA.
  4. Assumptions based on the above - 25% of the population in Metro cities and 15% of the population in Boomtowns earn more than 10LPA.
  5. No. of people per household is considered as 4 (The national average is 4.44)
  6. Percentage of ICPs (based only on income) is 13% in metros and 7% in boom towns

Reference - https://timesofindia.indiatimes.com/times-special/how-the-middle-class-has-turned-cities-into-indias-growth-engine/articleshow/95865472.cms

The national

City

Population

Ability to Pay (Above 10LPA HH Income)

Population with Ability to Pay

Percentage of ICPs in population

Mumbai

12,442,373

25%

3,110,593

13%

Delhi

11,034,555

25%

2,758,639

13%

Kolkata

4,496,694

25%

1,124,174

13%

Bangalore

8,443,675

25%

2,110,919

13%

Chennai

4,646,732

25%

1,161,683

13%

Hyderabad

6,993,262

25%

1,748,316

13%

Surat

4,467,797

25%

1,116,949

13%

Ahmedabad

5,577,940

25%

1,394,485

13%

Pune

3,124,458

25%

781,115

13%

Bhopal

1,798,218

15%

269,733

7%

Coimbatore

1,050,721

15%

157,608

7%

Indore

1,964,086

15%

294,613

7%

Jaipur

3,046,163

15%

456,924

7%

Kanpur

2,765,348

15%

414,802

7%

Kannur

2,346,000

15%

351,900

7%

Kochi

601,574

15%

90,236

7%

Kozhikode

432,097

15%

64,815

7%

Lucknow

2,817,105

15%

422,566

7%

Madurai

1,017,865

15%

152,680

7%

Malappuram

4490000

15%

673,500

7%

Nagpur

2,405,665

15%

360,850

7%

Nashik

1,486,053

15%

222,908

7%

Trivandrum

3,521,153

15%

528,173

7%

Thrissur

315,596

15%

47,339

7%

Tirupur

898,167

15%

134,725

7%

Total Population



19,950,243


Total House Holds



49,87,561



SAM:

The total SAM is 38,26,718 households.


Reasoning for SAM & Calculation
  1. Deep Rooted relies heavily on peri-urban agriculture. Only metro cities can be considered to have well-developed peri-urban agriculture for all required SKUs. Smaller cities have a layered supply chain and will require significant investment in setting up shop for Deep Rooted. Hence, only metro cities are considered part of the SAM


City

Population

Ability to Pay

Population with Ability to Pay

Mumbai

12,442,373

25%

3,110,593

Delhi

11,034,555

25%

2,758,639

Kolkata

4,496,694

25%

1,124,174

Bangalore

8,443,675

25%

2,110,919

Chennai

4,646,732

25%

1,161,683

Hyderabad

6,993,262

25%

1,748,316

Surat

4,467,797

25%

1,116,949

Ahmedabad

5,577,940

25%

1,394,485

Pune

3,124,458

25%

781,115

Total Population



15,306,872

Total Households



3826718


SOM:

The total SOM is 9,56,679 households


Reasoning for SOM & Calculation
  1. Assuming a maximum of 25% market share considering stiff competition.



Acquisition Strategy


Acquisition Channels as per user discussions


Channel Selection Framework


Channel Name

Cost

Flexibility

Effort

Lead Time

Scale

Organic

Low

Low

Medium

High

Low

Paid Ads

High

High

Low

Low

High

Referral

Low

Low

Low

Medium

High

Product Integration

Medium

Low

Medium

High

Medium


Deep Rooted Traffic Analysis:

channels overview.png

Reasons for Rejecting Organic
  1. Since Deep Rooted is in early scaling, low effort and time to outcome is important where Organic scores badly.
  2. During user calls, it was clear that the decision-making on where to buy was mostly dependent on advice from friends and family (trial) and then honed through experience.
  3. The search volumes for keywords confirm this behavior:


Keyword Type

Search Queries

Monthly Search Volume

Use Case

buy spinach online

11-50

Use Case

buy potato online

Less than 100

Use Case

buy apple online

Less than 100

Use Case

buy residue free vegetables

-

Use Case

buy organic vegetables

0-10

Brand Name

Deep Rooted

Less than 100

Topic

Residue free vegetables

-

Topic

Residue free fruits

-

Competitor

Gourmet Garden

-

Competitor

Pluckk

-

Competitor

Farmizen

-

  1. I couldn't figure out any strong content loops for Deep Rooted



Reasons for Rejecting Paid Ads

Honestly see more potential for growth through Referrals and Product Integration. Deep Rooted is already investing heavily in paid ads and the improvement through this intervention may be minimal. (Deep Rooted is listed first for most use-cases)

Screenshot 2023-11-02 220114.png



Referral

Present Referral Flow

The present referral flow and some shortcomings can be found here: https://whimsical.com/deeprooted-present-referral-SkztLmjAunE3k17pcbVGW4




Insights from user calls
  1. WoM > Referral - Users DO NOT look for any incentive to refer other users. It is more so done as a way of helping friends & family. Many were unaware of the referral program. The insight here is to make it as effortless as possible and to reduce friction rather than give incentives
  2. Social Risk vs Social Capital - Quite a few things can go wrong in fruits & vegetables. So referrals to anyone other than close family & friends is a social risk. This could be solved with giving dopamine/feel-good positioning referral as an altruistic action. The CTA of Headspace does this well - "Help a friend stress less, sleep soundly, and feel happier".

hs.jpg


1. Bragworthy Factors

The following are brag-worthy factors of the product that were observed through user conversations and Play Store reviews:

  1. Quality
  2. 100% Safe to consume
  3. Delivery experience (packaging, timing, fill rate)
  4. Helps farmers - Deep Rooted has not leveraged this yet but reviews of competition show promise

farmizen-reviews.png

Platform Currency

The platform currency for Deep Rooted is as follows:

  1. Care for friends & family
  2. Social signaling of altruism (Helping the small farmer)

Who do we ask for a referral?

---> Deep Rooted presently does not seek ratings post-delivery of an order.

Hero products of Deep Rooted are leafy greens, exotic greens, and fruits. So, we will ask for a referral to customers who have ordered at least 1 of - leafy green, exotic green, or fruit AND has rated the order >= 4 stars/5.


Also, based on the insight that the probability of things going wrong is high in F&V, the referral program needs to be visible based on the customer experience of the most recent order only.


How will the user discover the referral program?


Screens

Screenshot (9).pngReferrals can be discovered in the order tracking screen (unused real estate presently), home page (post 1 scroll) and Account page (unused real estate presently) making it easily discoverable but not intrusive.

Screenshot (11).pngSince Deep Rooted is a low-value purchase product, 1-many referrals are possible. The quick win on this is to refer on the apartment WhatsApp/Telegram group. The social risk of this share is compensated by the feel-good from altruism - You are not referring the product, you are helping a farmer and you have nothing to lose by sharing a link on the WhatsApp group. (This is especially amplified by the fact that cities like BLR have >50% immigrants who mostly come from smaller towns and have had interactions with farmers. Fits will with primary ICPs)


Also - added Social Proof (no. of households ordering on Deep Rooted from your apartment) which makes it easier to decide to forward on the apartment WhatsApp group.

Screenshot (12).png



How will the referee share the link/code? What will the communication and design look like? How will the referral invite look for a non-user?


Screens

1-1 Communication - to friends, family and colleagues

Screenshot (13).png

1-many communication - specifically to apartment WhatsApp/Telegram groups. Could also be shared in WhatsApp groups of friends.

Screenshot (14).png


How will the referees track their referrals? How do we ensure they keep referring?


Screens

Simple and clear information on tracking referrals with accelerated rewards to the user (2X) for every 10 referrals. Community referrals are tracked separately.

Screenshot (16).png



Product Integrations

Product integrations is the most important acquisition channel for Deep Rooted. A couple of things to note:

  1. It has strategic importance other than the short-term growth in users - Deep Rooted is present only in Bangalore & Hyderabad. While the company's strength is supply and can quickly setup supply for other cities, scaling demand from 0 is a herculean task. Product integrations with pan-India products would help scale quickly on the demand side when they enter a new city.
  2. The effort required for product integration, especially for applications with commerce enabled is super low. The problem here is on physical fulfillment - the risk for the product with which Deep Rooted is integrating is on customer experience since fulfillment will mostly be by Deep Rooted

Product Integration Decision Framework:



Channel name

Freq. of use by ICP

Importance of Interactions

Deep Rooted Value Add

Upside for Deep Rooted

Upside for other Product

MyGate

High

Low

High

Medium

Low

Licious

Low

Medium

High

High

Medium

HealthifyMe

Medium

Medium

Medium

High

High

Cult.Fit

Medium

High

High

High

High


Considering that the effort for integration is low for all channels and also that MyGate, HealthifyMe, and Cult.Fit seems to have an e-commerce play, we will go ahead with integration with all 4 products.


Channel name

Time to go live

Tech effort

#New users we can get (monthly)?

New users in month 1

New users in month 2

New users in month 3

Reasoning

MyGate

Low

Low

Low

Low

Low

Low

1. Deep Rooted is not integrated with MyGate yet and many users find the early morning 'Allow' call annoying. This works well for both Acquisition and Retention


2. MyGate is used very frequently by our primary ICPs


3. For MyGate it is added commission with little effort as commerce on the platform is already live

Licious

High

Low

High

Low

Medium

High

1. Meat is also a 'stock-up' article rather than a top-up article. So a user opens Licious to purchase meat for the weekend meal prep which is also a perfect time to order F&V


2. For Deep Rooted - we get access to customer willing to pay a premium for safe products in a similar category


3.Licious was also mentioned by most users during calls


4. For Licious, it is a direct increase in LTV of its customers. Also, with ONDC scaling, consolidation in D2C is bound to happen.

HealthifyMe

Medium

Low

Low

Low

Low

Low

1. HealthifyMe has recently started a 'Store' inside the app and since Deep Rooted stands for clean & healthy, it would be a good fit for both.


2. It would also help Deep Rooted scale quickly to new regions on the demand side. 3. For HealthifyMe, it also adds the functionality of auto calorie detection, meal prep recommendations etc.

Cult.Fit

Medium

Low

Medium

Low

Medium

Medium

1. Cult.fit has a 'Store' on the app and also has a Nutrition section which would fit well with Deep Rooted. Cult.fit has also listed 3P brands of equipment confirming the willingness to add brands and categories


2. Cult is especially important for Deep Rooted since its users fully fit ICP1&2, are health concious and have the ability to pay



Product Integration Screens




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